Ann Marie Puig provides communications strategies that can grow a business without spending money
Date : September 9, 2019 By
The old adage that money can’t buy happiness is true. What’s more, with regards to business, it’s normally the easily overlooked details that attract clients. These no-cost intangibles frequently are what makes clients remain or go. They help shape how clients feel when they enter the store, virtual or otherwise, or interface with client care representatives. These characteristics influence the client relationship. Business pioneers should concentrate on a couple of things that don’t cost a penny in light of the fact that difficult to evaluate acts matter with regards to obtaining clients. How the company sets the pace in these territories will have an enormous effect and, on the off chance that the clients are upset, it’s time look in the mirror and make sense of what’s missing. Ann Marie Puig, a successful entrepreneur and philanthropist from Costa Rica, discusses some of these proven techniques.
It may be hard to believe, but thank you cards go a long way in shoring up business relationships.
However, it’s true – this lost workmanship is an extremely valuable practice that will keep the business on top and help it grow. Says Puig, “Such commitment may appear to be over the top, but it conveys two messages – appreciation and consideration. These characteristics appear to fall by the wayside in quick-paced workplaces. On the off chance that you pick just one tip from this rundown, pick this one. It will completely change you.”
Being very well organized cannot be stressed enough. This expertise is incredibly difficult to nail – even with an expert background. Getting genuinely sorted out doesn’t cost a thing and, like composing cards to say thanks, it just requires some investment and core interest. Project management tools – for example, Trello and Basecamp – can be great to keep groups and tasks sorted out. However, even something as simple as periodically reviewing the work calendar can make a difference.
There’s a well-kept secret that all successful entrepreneurs have discovered. Explains Puig, “Every Sunday, map out what is going to take place each day of the week and make one goal that you want to achieve. This helps keep things organized and focused and, if you’re disciplined, you will consistently see improvements.”
Keep the business connections close and always find new ways to connect others. Utilizing your own associations to give a lead to someone can pay monstrous profits, especially in startups where assets are limited. This shows others that you aren’t avaricious or stingy; rather, you need to share the pie.
Do be cautious about whom you associate, though. Ensure the relationship can be complementary somehow or another. You would prefer not to get a notoriety for being a “client” or somebody who needs awareness. For instance, it’s an impractical notion to heedlessly associate your companion Mary – a C-suite official who travels constantly – with your neighbor’s 15-year-old little girl who’s looking for guidance for a school venture.
Try to practice presence.
It’s frustrating to deal with individuals who can’t give ten minutes of their full focus to the person standing before them. Asserts Puig, “These easily distracted people come up short on the leadership aptitudes required by companies that try to have any kind of enduring relationship. An occasional yawn during a long meeting is justifiable, as is pardoning yourself from a sales call if the representative suddenly drops away, but always show up ready to give 100%.” Your customers, employees and everybody around you will benefit by your capacity to tune in when it’s required – and to block out the clamors that endeavor to pull you away from your higher reason.
It doesn’t take much to keep the business channels open once the relationships have been made. Likewise, it’s just as easy to lose them. By incorporating a few extra steps throughout the day toward better communication, the business will flourish and succeed even more.